Google Fi Devices Fail to Connect to Passpoint

What's happening

Google Fi devices fail to auto-join a Passpoint network, even though the network works normally for other carriers.

Root cause

This can be caused by an incorrect or outdated operator entry in your Hotspot 2.0 configuration. Google Fi devices rely on a specific roaming consortium ID (RCID) to recognize and trust a Passpoint network. If the configured operator/RCID entry isn't the one Google Fi devices expect, they won't recognize the network as one they can automatically join — even if everything else (RADIUS, VLAN, DHCP) is configured correctly.

Troubleshooting steps (for your network/IT team)

1. Review your Hotspot 2.0 configuration's roaming consortium entries. Confirm you have a valid, current roaming consortium ID that Google Fi devices recognize — if you're only seeing one operator/RCID entry and Google Fi devices still fail, you may need a second, alternate RCID entry rather than relying on a single one.
2. Check for outdated or deprecated operator entries that may no longer be valid, and replace them with current values.

3. Test live with a Google Fi device after making changes to confirm auto-join succeeds.

    

If the issue continues

If your roaming consortium configuration looks correct and Google Fi devices still fail to connect, contact support with:

• Confirmation of your current roaming consortium ID configuration
• The device model you tested with

Our team can confirm the correct roaming consortium values for Google Fi devices and help verify your configuration.