Common Problem Troubleshooting Guides
Problems others had that were resolved, turned into guides.
- Google Fi Devices Fail to Connect to Passpoint
- Improving Roaming Handoff in Large Venues (Stadiums, Arenas, and Event Centers)
- Verizon Wi-Fi Calling: RADSEC and RADIUS Configuration Requirements
- Passpoint Fails to Authenticate While Guest Wi-Fi Works Fine (Firewall Blocking RADIUS)
- Passpoint Fails After a CLI/UI Configuration Mismatch
- Passpoint Network Disappears or Stops Working After a Controller Reboot
- Improving Call Quality: Dropped Calls, One-Way Audio, and Missed Calls on Passpoint
- T-Mobile Device Won't Connect to Passpoint (iPhone "Ask to Join Networks" Setting)
- Improving Passpoint Handoff Reliability in Parking Garages and Structures
- Passpoint SSID Prompts for a Password Instead of Auto-Joining
- Passpoint Connects and Authenticates, But No Internet Access
- No Traffic Data in Your Portal (FortiGate Controllers)
- Passpoint: Video Calls Blocked or "Connected but No Internet"